1. Scope of This Policy
This Privacy Policy explains how EduGeNie collects, uses, stores, shares, and protects personal information when children, parents, guardians, educators, and institutions use our website, application, games, assessments, and support services.
2. Information We Collect
Account information
Name, parent or guardian contact details, login credentials, age or age range, learner profile, school or organisation, and account preferences.
Learning and activity information
Game attempts, answers, completion status, scores, time spent, progress, difficulty level, hints used, device interactions, and learning recommendations.
Technical information
Device type, browser, IP address, operating system, app version, crash logs, cookies, and security-related information.
Payment and support information
Transaction status, plan details, invoices, support messages, and communications. Full card or banking details are generally processed by authorised payment providers and are not stored by EduGeNie.
3. Children’s Privacy
We collect only information reasonably necessary to provide and improve the educational service. For child users, we rely on a parent, guardian, school, or other authorised adult to provide valid consent where required.
- We do not knowingly sell children’s personal information.
- We do not use sensitive child data for targeted advertising.
- Parents or guardians may request access, correction, deletion, or closure of a child profile, subject to legal and operational requirements.
4. How We Use Information
- To create accounts and deliver games, activities, assessments, and progress reports.
- To personalise difficulty, recommendations, and learning pathways.
- To process subscriptions and provide customer support.
- To maintain security, prevent fraud, diagnose errors, and improve performance.
- To analyse aggregated usage and improve educational design.
- To comply with legal obligations and enforce our policies.
5. Legal Basis
Depending on the context and applicable law, we process information based on consent, performance of a contract, legal obligations, legitimate interests such as security and service improvement, or the authority of a school or institution acting on behalf of learners.
7. Data Retention
We retain personal information only for as long as necessary to provide the service, maintain records, resolve disputes, meet legal obligations, or protect users. Learning data may be retained while an account is active and for a limited period after closure, unless deletion is requested or a longer period is legally required.
8. Data Security
We use reasonable technical and organisational safeguards, such as access controls, encryption where appropriate, secure hosting, logging, backups, and restricted staff access. No method of storage or transmission is completely secure, so absolute security cannot be guaranteed.
9. Your Rights and Choices
Subject to applicable law, you may request access, correction, deletion, restriction, portability, withdrawal of consent, or objection to certain processing. You may also disable non-essential cookies or unsubscribe from promotional communications.
To submit a request, email privacy@edugenie.in. We may need to verify identity and authority before acting on a request.
11. International Data Transfers
Some service providers may process information outside your state or country. Where required, we use contractual, technical, or legal safeguards to protect transferred information.
12. Policy Updates
We may revise this policy when our services, legal obligations, or data practices change. We will communicate material changes through the platform, email, or another suitable method.
13. Contact and Grievance Officer
For privacy questions or complaints, contact:
Foundracy Education
Pune,Maharashtra
Email: hello@edugeniebyfoundracy.in